GENERAL

What is cruelty-free?

 

Cruelty-free means that the product and its ingredients were not tested on animals; no animal was harmed during the making of the product. I know we’d like to think that all brands are cruelty-free, but sadly, they are not. We firmly believe that no animal should suffer for our vanity, that’s why we created the Wildling Box Co. to make it easier for people to discover cruelty-free and vegan brands made locally in the U.K and abroad. 


What's in the Wildling Box?

Wildling is more than a beauty box. Each month you'll receive 5-7 items that represent a cruelty-free lifestyle. & that includes activism apparel like tote bags and t-shirts custom printed with messages that promote kindness to animals; full-sized luxury beauty and skincare products and we also throw in a vegan snack.


How do subscription plans work?

You sign up to pay a monthly fee, ranging from £25 - £29 per month, and we deliver a box of consciously curated beauty products to your door every month. No upfront payment or prepayment, you pay per month and you can cancel your plan at any time.


How do I cancel my subscription?

We’re sad to see you go :-(

To cancel your subscription, simply follow the secure link in your Payment Confirmation email, and follow the prompts. If you have any issues at all, don’t hesitate to contact us.


Are all Wildling Box Co. products ethically sourced?

Absolutely! We pride ourselves in sourcing only 100% cruelty-free products. Our mission is to help more people discover cruelty-free brands, so this is very important to us. Our custom printed apparel are ethically made and printed in the U.K. 


BILLING & SHIPPING

When will I be billed?

You will be billed on the 25th of every month until your subscription plan ends. Your can renew or cancel your subscription at any time. One time or gift box purchases will be billed immediately, and you will receive your box 3 - 5 business days after it has shipped out on the 25th.


When will I receive my box?

Boxes are shipped on the 25th of every month, the day you're billed, and will arrive 3-5 business days thereafter for United Kingdom customers and 7-10 business days for customers residing outside of the U.K.


Do the one time boxes come with the same products as the subscription boxes?

Yes, they are identical to the subscription boxes. Depending on which month you purchase a one time box, you will receive the same box items that are in our next subscription box.


Which countries do you ship to?

We ship worldwide and offer a flat-fee of only £11.00 for international shipping which will be added to your total at checkout.


PROMOTIONS

How are promotion codes applied?

Promotion codes can be applied on subscription plans as well as individual items in the cruelty-free shop (coming soon). If applied to a subscription plan, the discount is applied to all recurring payments on your plan. For example, if you have a 20% off promotion code and you purchase a 3 month subscription, you'll pay 20% less than the advertised price over the course of 3 months. Score!


Where do I claim my promotion code?

Before clicking checkout, enter your promotion code in the box titled "Coupon" and your new total will be applied at checkout. 


Can I apply a promotion code after my order has been placed?

No, promotion codes have to be used before checkout in order for them to be applied to your order.


RETURNS & EXCHANGES

Do you have a refund policy?

If you contact us within 5 days of placing your order, we will gladly issue you a full refund. We will not be able to offer you a refund if you contact us after the 5 day window, and once a box is already shipped.


Do you have an exchange policy? 

We don't offer exchanges. However, we will replace any damaged or broken item with the same item while it's still available, or one of equal value. In this instance, you will need to take a picture of the damaged item and send it to us at leilah@wildlingbox.co


COLLABORATIONS

I’m a cruelty-free brand, how can I have my product featured in the box?

We are always open to featuring new products in our subscription boxes. Connect with us to see how we can collab.


How can I become a Wildling affiliate partner?

We're currently in the process of setting up an affiliate program and are keen to work with like-minded individuals to bring this to life. If you'd like to be notified when this program is available, drop us a line to be added to the waiting list.


I'm an influencer, how can we work together to create awesomeness?

The main message we're trying to spread is kindness towards animals by living a cruelty-free lifestyle. We are keen to work with like-minded individuals who share our values and are as passionate as we are about creating a world where animal cruelty doesn't exist. Talk to us about why we'd be a match made in heaven.